These terms and conditions (“Terms and Conditions”) govern the relationship between Get Up
Go Travel LLC d/b/a Soulful Journeys (“Soulful Journeys” and/or “we/us/our”) and you, the
purchaser and/or traveler (“Client” and “passenger” and “you/your”). By planning travel with
Soulful Journeys, you agree to be bound by these terms and acknowledge that Soulful Journeys
acts solely as a booking agent for disclosed principal supplier tour operators, cruise lines,
hotels, airlines, air charters, bus companies, ground transportation, boat purveyors or owners,
and other independent contractors providing accommodations, transportation, and other
services (“Supplier(s)”) and is not the source or provider of the travel services. These terms
include warranties and disclaimers and exclusions of liability and may restrict your rights and
remedies and provide protection to Soulful Journeys.
1. USE OF SOULFUL JOURNEYS SERVICES, ACCESS AND INFORMATION FOR TRAVEL
You warrant that you are at least 18 years of age and possess the legal authority to enter into
this Agreement and to make travel bookings with Soulful Journeys. You agree to be financially
responsible for all of your travel bookings made on behalf of yourself and any member of your
traveling party and warrant that all information supplied by you on behalf of yourself, members
of your household, or others for whom you are authorized to transact business with us is true
and accurate. You agree that you will only make legitimate reservations or purchases with
Soulful Journeys and its Suppliers, and acknowledge that, without limitation, any speculative,
false, or fraudulent reservation is prohibited.
All bookings are accepted by Soulful Journeys as agent for the travel Suppliers on your itinerary.
Separate Supplier terms and conditions will apply to your reservation and purchase of travelrelated
goods and services that you select, and you understand and agree to abide by the terms
and conditions of purchase imposed by any Supplier that you have selected as a service
provider on an itinerary you have approved.
Soulful Journeys is an Independent Contractor of Gifted Travel Network, California Seller of
Travel 2113317-40, Florida ST39093, Washington #603308394. Registration as a seller of travel
does not constitute approval by the State of California.
2. PAYMENTS AND CANCELLATIONS
You shall be completely responsible for all charges, fees, duties, taxes, and assessments arising
out of your travel bookings through Soulful Journeys. By submitting a credit card authorization
form to Soulful Journeys, you agree to allow Soulful Journeys to use your payment method to
purchase travel products from our Suppliers on your behalf. EXCEPTING IN CASES OF FRAUD,
YOU AGREE NOT TO FILE ANY DISPUTE WITH YOUR BANK OR CREDIT CARD COMPANY TO
AVOID OR VIOLATE ANY BOOKING TERMS AND CONDITIONS OF SOULFUL JOURNEYS OR ITS
SUPPLIERS, INCLUDING CANCELLATIONS OR CHANGES OF ITINERARY OR ARRANGEMENTS FOR
REASONS BEYOND THE CONTROL OF SOULFUL JOURNEYS OR ITS SUPPLIERS. IF YOU ATTEMPT
TO CHARGEBACK, REVERSE OR RECOLLECT A PREVIOUSLY AUTHORIZED TRIP PAYMENT,
SOULFUL JOURNEYS RESERVES THE RIGHT TO COLLECT ALL ADDITIONAL COSTS, FEES AND
EXPENSES ASSOCIATED WITH SUCH CHARGEBACK, REVERSAL OR RECOLLECTION, INCLUDING,
WITHOUT LIMITATION, ATTORNEY FEES.
All payments for travel are due prior to departure according to each Supplier’s terms and
conditions of booking. You understand that failure to make final payment or any violation of a
Supplier’s conditions of purchase may result in cancellation of your reservations, in your being
denied access to any flights, tours, hotels, cruises, or other travel services, or in your forfeiting
any monies paid for your reservations. In some cases, there is NO REFUND once a booking is
made and under deposit. You may not be entitled to a refund if you change or cancel your
travel plans after confirmation of a booking. All cancellation requests must be sent to Soulful
Journeys in writing. As a result of cancellation, Soulful Journeys's and third-party Supplier’s
cancellation penalties will apply. Cancellation fees will be charged to the credit card or other
payment method you authorized to pay for travel services or deducted from the Supplier’s
3. TRAVEL DOCUMENTS, INCLUDING TSA AND DHS ACCEPTABLE IDENTIFICATION
It is the responsibility of each Client to obtain and carry a valid passport, visa(s), and all other
documents required by applicable government regulations. When traveling domestically or
internationally, the U.S. Transportation Security Administration (TSA) and U.S. Department of
Homeland Security (DHS) advise that everyone carry acceptable identification in order to board
a flight. Acceptable identification can be found at http://www.tsa.gov/travelerinformation/
acceptable-ids; examples are DHS-designated enhanced driver’s license, Passport,
a foreign government passport. The name, date of birth and gender that appears on the
identification card must exactly match the same such data that is listed on airline ticket(s) and
booking records. You acknowledge any failure to strictly comply with these requirements may
result in denied boarding or an undue delay at an airport security checkpoint causing Client to
miss flight(s), and subsequent scheduled travel bookings on cruises and tours.
WHEN YOU RECEIVE ANY AND ALL TRAVEL DOCUMENTS, IT IS YOUR RESPONSIBILITY TO
REVIEW AND VERIFY ALL INFORMATION FOR ACCURACY. CONTACT SOULFUL JOURNEYS
IMMEDIATELY IF CHANGES OR CORRECTIONS ARE REQUIRED.
Soulful Journeys strongly recommends that you take into account that certain countries will not
admit a passenger if their passport expires within six (6) months of the anticipated date of
return. Non-United States citizens may require additional documentation. Client is responsible
to make Soulful Journeys aware when traveling on a passport from a country other than the
United States of America. Soulful Journeys neither controls nor warrants the issuance of visas
or approval of visa waivers related to your travel. Should a visa not be issued, Soulful Journeys
is not responsible for lost payments made toward the contemplated trip. Please note that rules
of each country regarding entry and exit change on a daily basis.
Children and infants also require travel documents. Minors traveling with one parent, and/or
without both parents, may be stopped and not admitted, unless authenticated and verified
consent forms are provided to the authorities; please see https://help.cbp.gov/s/article/Article-
3643 for additional information.
4. INDIVIDUAL ENTRY AND EXIT REQUIREMENTS
Each country holds different views of past criminal offenses, whether within or outside of their
boundaries. If you have a current or prior criminal offense, contact that country directly for
entry and exit requirements. You can visit the US State Department Website for further
information about these requirements. See, https://travel.state.gov/content/travel.html. We
do not inquire about an individual’s criminal record in the interest of respecting our Clients’
privacy. For example, if traveling to or through Canada, individuals with a Driving While
Intoxicated (DWI) record should review current entry requirements. See:
5. HAZARDOUS MATERIALS
Federal law prohibits passengers from bringing hazardous materials on the aircraft.
(1) Federal law forbids the carriage of hazardous materials aboard aircraft in the passenger’s
luggage or on the passenger’s person. A violation can result in five years’ imprisonment and
penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materials include explosives,
compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives and radio- active
materials. Examples: Paints, lighter fluid, fireworks, tear gases, oxygen bottles, and
(2) There are special exceptions for small quantities (up to 70 ounces total) of medicinal and
toilet articles carried in the passenger’s luggage and certain smoking materials carried on the
passenger’s person. For further information, each passenger should contact the relevant airline
representative(s) on their itinerary. Restrictions on hazardous materials are listed
6. INSECTICIDE NOTICE
We recommend that you refer to the DOT list of airports in countries that require airlines to
treat the passenger cabin with insecticides prior to the flight or while on the aircraft. This list is
on the DOT’s website and is updated from time to time: http://www.dot.gov/officepolicy/
You must have the proper immunizations and health screenings and required documentation of
such immunizations and screenings before travel. Soulful Journeys shall not assume
responsibility for the accuracy of health, vaccination, or documentation prior to departure or
upon landing at the final destination. In some cases, required inoculations must be recorded by
Client’s health practitioner on a valid vaccination certificate, which the Client must carry for
proof of inoculation. If you are concerned about taking any medications or receiving certain
inoculations, check with your health practitioner BEFORE booking. Check the State Department
Web site http://travel.state.gov, for relevant information relating to travel to specific
destinations, and the Center for Disease Control http://wwwnc.cdc.gov/travel/ relating to
health issues related to travel.
8. AIR TRAVEL, SCHEDULE RECONFIRMATION, CHECK-IN
Soulful Journeys shall not assume any responsibility for any air schedule changes. In rare
instances, upon departure from a country, certain departure taxes must be paid in cash only,
and may vary in price. Failure to use a reservation may result in automatic cancellation of all
continuing and return flights, as well as forfeiture of airfares.
Airline e-tickets expire a year from issue date unless carrier fare rules in passenger’s itinerary
fare provide otherwise.
Due to enhanced security, it is strongly recommended that you check in a minimum of 2 hours
prior to scheduled departure for domestic flights and 3 hours prior to scheduled departure time
for international flights. Reconfirm flight times at least 24 hours prior to scheduled departure
time for domestic flights, and 72 hours prior for international flights.
9. RIGHT TO CORRECT ERRORS/OFFERS SUBJECT TO AVAILABILITY
We reserve the right to correct errors. In the event of any pricing error or omission, we reserve
the right to adjust such pricing or make any other corrections. All offers, incentives and Supplier
promotions are subject to availability and may change without notice. Prospective Clients are
advised to reserve early to avoid disappointment, increases in fares and additional late booking
10. UNUSED ARRANGEMENTS, MINIMUM PASSENGER REQUIREMENTS AND
ALTERATIONS TO BOOKINGS
When tour, cruise or package prices are based on Suppliers’ contract rates, you will not be
entitled to any refund for any unused portion of travel.
Some group tours are based on minimum numbers of passengers traveling; if the number of
passengers falls below the minimum required, a surcharge may be imposed, or the tour may be
canceled. Any cancellations of a tour or package for reason of failing to meet the minimum
traveler requirement will be governed by the tour operator’s cancellation policy.
If you decide to change any portion of your confirmed arrangements prior to departure or
during your trip, we will attempt to assist you. Certain bookings may not be able to be changed.
All requests for changes to a booking must be made in writing to Soulful Journeys.
The Supplier may determine that alterations in itinerary are necessary for any number of
reasons, including but not limited to severe weather. Any alterations to an itinerary are at the
sole discretion of the Supplier, and Soulful Journeys bears no responsibility for any changes.
11. LIMITATIONS OF RESPONSIBILITY AND DISCLOSURE
Soulful Journeys acts solely as a booking agent for disclosed principal Suppliers and is not the
source or provider of any travel service. Each Supplier is an independent entity with its own
management and is not subject to the control of Soulful Journeys. The Suppliers whose names
appear in travel documentation are those actually responsible for providing the travel services
purchased, and you consent to the use of those Suppliers.
BECAUSE SOULFUL JOURNEYS ACTS AS AGENT FOR DISCLOSED PRINCIPAL SUPPLIERS AND DOES
NOT HAVE THE RIGHT TO CONTROL THE OPERATIONS OF SUCH INDEPENDENT OPERATORS AND
SUPPLIERS, YOU AGREE THAT SOULFUL JOURNEYS IS NOT LIABLE FOR ANY PERSONAL INJURY
OR PROPERTY DAMAGE, WHICH MAY ARISE OUT OF THESE SERVICES. SOULFUL JOURNEYS
HEREBY DISCLAIMS ANY LIABILITY WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY, OR
OTHERWISE, INCLUDING WITHOUT LIMITATION LIABILITY FOR ANY DIRECT, PUNITIVE, SPECIAL
CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES IN CONNECTION WITH THE GOODS OR
SERVICES PROVIDED BY ANY PRINCIPAL SUPPLIER BOOKING THROUGH SOULFUL JOURNEYS,
INCLUDING WITHOUT LIMITATION LIABILITY FOR ANY ACT, ERROR, OMISSION, INJURY, LOSS,
ACCIDENT, DELAY OR IRREGULARITY WHICH MAY BE INCURRED THROUGH THE FAULT,
NEGLIGENCE, WILLFUL ACTS, OMISSIONS OR OTHERWISE OF SUCH SUPPLIER, OR OF ANY
SUPPLIER OR THEIR RESPECTIVE EMPLOYEES, AGENTS, SERVANTS, OR REPRESENTATIVES,
INCLUDING, WITHOUT LIMITATION, THEIR FAILURE TO DELIVER OR THEIR PARTIAL OR
INADEQUATE DELIVERY OF SERVICES, THEIR CANCELLATION AND REFUND POLICIES, FUEL
INCREASES, BANKRUPTCY, OR CESSATION OF OPERATIONS AND OTHER MATTERS OUTSIDE OF
SOULFUL JOURNEYS’ CONTROL, AND YOU HEREBY EXONERATE SOULFUL JOURNEYS FROM
ANY LIABILITY WITH RESPECT TO THE SAME.
SOULFUL JOURNEYS HAS SOLELY RECEIVED COMMISSION AND FEES FOR TRAVEL
TRANSACTIONS AND CLIENT AGREES AND UNDERSTANDS THAT ANY RECOVERY FROM SOULFUL
JOURNEYS WILL BE LIMITED TO THE AMOUNT OF COMMISSION AND FEES ACTUALLY RECEIVED
BY SOULFUL JOURNEYS.
BY BOOKING TRAVEL WITH SOULFUL JOURNEYS, YOU ARE AGREEING TO TERMS THAT WILL
WAIVE CERTAIN LEGAL RIGHTS. Certain activities that are included as part of itineraries that we
book pose inherent risks and may be dangerous. Your itinerary may also involve travel to
remote areas without access to medical facilities or treatment; changing weather conditions;
interactions or encounters with wildlife. By booking a trip with Soulful Journeys, you
acknowledge that you are aware that the physical exertion required to participate in certain
activities can activate or aggravate pre-existing injuries, conditions, or congenital defects. You
acknowledge that you should seek medical advice if you know or suspect that your physical
condition may be incompatible with the activities on your itinerary. You may be required to
wear approved safety equipment while participating in certain activities, and by booking travel
with us and participating in these activities, you agree to use the recommended safety
equipment and to ask questions if you are unsure about how to properly or safely use
If you use, consume, or are under the influence of alcohol or illegal drugs prior to or while
engaging in any activities on your itinerary, YOU ASSUME AND ACCEPT ALL RISKS, DANGERS,
AND HAZARDS THAT MAY RESULT FROM THIS INCLUDING THE POSSIBILITY OF PERSONAL
INJURY, DEATH, PROPERTY DAMAGE, AND LOSS, even in the event of negligence or fault by
Soulful Journeys or third parties, and you indemnify Soulful Journeys from any and all liability
for any damage to property or personal injury to any third party, resulting from your
participation in the Activities, while, during, or after consumption of illegal drugs or alcohol.
Travel to certain destinations may involve greater risk than others. Soulful Journeys urges
Clients to remain informed on a daily basis as to current news events, as well as to review travel
prohibitions, warnings, announcements and advisories issued by the United States Government
prior to booking travel to international destinations. Information on health and safety
conditions in various countries and the level of risk associated with travel to particular
international destinations can be found at http://www.state.gov, http://www.tsa.gov,
http://www.dot.gov, http://www.faa.gov, http://www.cdc.gov, and http://www.cbp.gov. The
Smart Traveler Enrollment Program (STEP) is a free service provided by the U.S. Government to
U.S. citizens who are traveling to, or living in, a foreign country. STEP allows you to enter
information about your upcoming trip abroad so that the Department of State can better assist
you in an emergency. Registration is recommended and provided by going
BY OFFERING FOR SALE TRAVEL TO PARTICULAR DESTINATIONS, SOULFUL JOURNEYS DOES NOT
REPRESENT OR WARRANT THAT TRAVEL TO SUCH POINTS IS ADVISABLE OR WITHOUT RISK,
AND SHALL NOT BE LIABLE FOR COSTS, DAMAGES, OR LOSSES THAT MAY RESULT FROM TRAVEL
TO SUCH DESTINATIONS. CLIENT’S PARTICIPATION CONSTITUTES ACCEPTANCE OF SUCH
EVENTS AT CLIENT’S OWN RISK.
In the event of emergent health or safety concerns, once Soulful Journeys has investigated the
prevailing situation, Soulful Journeys shall have the sole and absolute discretion whether to
proceed with any Soulful Journeys escorted trip or private departure, or to make alterations to
13. FORCE MAJEURE
Soulful Journeys will not be in breach of these terms and conditions or otherwise be liable to
you, for any failure or delay in performing an obligation under this Agreement that is due to any
of the following causes, to the extent beyond its reasonable control: acts of God, accident, riots,
war, terrorist act, epidemic, pandemic, quarantine, civil commotion, breakdown of
communication facilities, including web host and internet service provider, breakdown or
malfunction of equipment, destruction of or serious damage to facilities, natural catastrophes
including, but not limited to extreme weather events, floods and volcanic eruptions,
governmental acts or omissions, changes in laws or regulations, national strikes, fire, explosion,
generalized lack of availability of raw materials or energy, and any other unforeseen
circumstance which is beyond the control of Soulful Journeys. THE PURCHASE OF TRAVEL
INSURANCE IS HIGHLY RECOMMENDED ON ALL TRIPS.
In addition, each of Soulful Journeys’s Suppliers have terms and conditions which include Force
Majeure provisions. In the event that a Force Majeure event occurs, those Suppliers may be
entitled to, and may in their sole and absolute discretion, vary, postpone or cancel any itinerary
or arrangement in relation to the trip. Payment of any refund to you as a result of the nonperformance
of any obligations hereunder shall remain in the sole and absolute discretion of
the Supplier, pursuant to their policies, although Soulful Journeys shall use its reasonable
efforts to secure reimbursement for you where possible.
14. CLIENT CONDUCT
Each participant in any trip escorted by Soulful Journeys is expected to act responsibly and
adhere to all behavior guidelines established by Soulful Journeys and our Suppliers. Soulful
Journeys and all local Suppliers reserve the right to remove you from any facility, hotel or resort
property, tour location or means of transportation if your health or your conduct appears to
endanger yourself or others, disrupts the general well-being of other clients on any element of
your trip, or interferes with the operation or security of the places we visit. In any such case,
there will be no refund.
When you book with Soulful Journeys, you accept responsibility for any damage or loss caused
by you. Full payment for any such damage or loss (reasonably estimated if not precisely known)
must be paid directly at the time to the accommodation owner or manager or other Supplier.
You must indemnify us for the full amount of any claim (also including legal costs) made against
us. We are not responsible for any costs incurred concerning a guest removed from a trip, or
any portion of a trip. You agree not to hold Soulful Journeys or any of its related entities liable
for any actions taken under these terms and conditions. Baggage and personal effects are at all
times the sole responsibility of the participant.
15. CURRENCY FLUCTUATIONS
Currency exchange rates fluctuate. Prices are subject to change based upon currency exchange
rate fluctuations. Soulful Journeys is not responsible for surcharges or foreign transaction fees
imposed by Client’s credit card or bank.
16. TRAVEL INSURANCE
SOULFUL JOURNEYS OFFERS ACCESS TO TRAVEL INSURANCE TO PROTECT PASSENGERS AND
THEIR INVESTMENT IN TRAVEL. UNLESS SPECIFICALLY NOTED, TRAVEL INSURANCE IS NOT
INCLUDED IN THE COST OF CLIENT’S ITINERARY TO PROTECT AGAINST THIRD PARTY SUPPLIER
DEFAULT/BANKRUPTCY PROTECTION, DELAY, INTERRUPTION, MISSED CONNECTION FOR
CRUISES, CANCELLATION, MEDICAL EMERGENCY TRANSPORTATION/EVACUATION &
REPATRIATION, BAGGAGE & PERSONAL EFFECTS/LOST LUGGAGE & BAGGAGE DELAY, ILLNESS,
JOB LOSS PROTECTION AND CHANGE OF PLANS, ACCIDENTAL DEATH AND DISABILITY, TRAVEL
ACCIDENT/SICKNESS MEDICAL EXPENSES, AND MORE. PROPER INSURANCE MAY PROTECT YOU
FROM FINANCIAL LOSS IN ALMOST ALL CIRCUMSTANCES. Without appropriate travel insurance,
Client understands and agrees that if Client cancels or interrupts Client’s travel for any reason,
portions of the trip/tour may not be refunded and Soulful Journeys’s and travel Suppliers’
cancellation penalties will apply resulting in the loss of monies up to the full cost of Client’s
travel booking and related costs. The purchase of travel insurance is not required in order to
purchase any other product or service offered by Soulful Journeys, however if you decline to
purchase insurance, Soulful Journeys will require that you execute an insurance waiver. Soulful
Journeys is not a licensed insurance broker, and its advisors are not qualified or authorized to
answer technical questions about benefits, exclusions, and conditions of any of the insurance
offered, nor evaluate the adequacy of the prospective insured’s existing insurance coverage. An
additional charge applies for any travel insurance selected. SOULFUL JOURNEYS CANNOT
GUARANTEE THAT ANY INSURANCE PROVIDER WILL APPROVE COVERAGE FOR A CLAIM MADE
UNDER THE INSURER’S POLICY AND MAKES NO REPRESENTATIONS ABOUT THE EXTENT OF
COVERAGE FOR ANY POLICY IT MAY OFFER OR QUOTE.
17. RESERVATION OF RIGHTS, CHANGES TO THESE TERMS
We reserve the right, in our sole discretion, to change these Terms and Conditions at any time.
Updated versions of the Terms will be provided to Clients, will be posted on our website and
are effective immediately on posting.
The laws of the State of Georgia govern these Terms and Conditions. You hereby consent to the
exclusive jurisdiction and venue of courts in Bartow County, Georgia in all disputes arising out
of or relating to travel bookings with Soulful Journeys.
If any part of these Terms and Conditions is determined to be invalid or unenforceable pursuant
to applicable law including, but not limited to, the warranty disclaimers and liability limitations
set forth above, then the invalid or unenforceable provision will be deemed superseded by a
valid, enforceable provision that most closely matches the intent of the original provision and
agreement shall continue in effect.
These Terms and Conditions (and any other terms and conditions referenced herein) constitute
the entire agreement between the Client and Soulful Journeys with respect to travel bookings
made with Soulful Journeys by any means, and it supersedes all prior or contemporaneous
communications and proposals, whether electronic, oral, or written, between Client and Soulful
Journeys with respect to communications with Soulful Journeys. A printed version of this
agreement and of any notice given in electronic form shall be admissible in judicial or
administrative proceedings based upon or relating to these Terms and Conditions to the same
extent and subject to the same conditions as other business documents and records originally
generated and maintained in printed form.